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Managed IT services for Tampa Bay businesses
A person answers. In seconds.
Call 813-430-4800 and a person picks up. Our median is 14 seconds. From day one you have your own primary technician who knows your office, with our whole team behind them, whether you need a whole IT department or back-up for the one person you have.
- 22,000+devices under active management
- 14smedian support response
- 18minaverage ticket resolution
- 83%first-call inquiry remedy
- 96%average customer satisfaction
- 7+ yrsaverage employee tenure
Cosaint Technologies service data and customer surveys.
One ticket, start to finish
The printer dies at checkout. Here's the next 18 minutes.
This is what a call to our help desk looks like. Watch the clock.
Example ticketTicket time
8:52 am, a front desk in Brandon. The receipt printer stops and three people are waiting to pay.
- 0:00 · You call813-430-4800. No menu to press through.
- 0:14 · A person answersA technician who knows your network and your people, not a script.
- 1:00 · The ticket opens while you talkYour primary technician sees it too, so nobody asks you to start over.
- 2:30 · Remote desktopWe're on the checkout PC. Nobody waits for a visit.
- 9:00 · Cause foundThe printer's queue is stuck. It's cleared, and the driver is set so it doesn't stick again.
- 18:00 · Resolved, and we ask how we didThe line moves again. We ask for your feedback after every interaction.
Example ticket. 14 seconds is our median support response and 18 minutes our average ticket resolution.
What you stop doing
Stop being the office IT person.
Somebody at your company resets the Wi-Fi, chases the copier vendor, and guesses whether the backup ran. That job comes to us.
- Updates at night. Every computer, server and firewall is watched around the clock and updated after hours, so problems are fixed before anyone notices.
- Chasing vendors. Vendor management is part of the job: the internet provider, the phone carrier and the software vendor hear from us, not from you.
- Surprise bills. Projects are approved by you before they start, and support, monitoring and security come on one bill.
- Wondering who has the passwords. Your domain, numbers, and passwords stay in your name, even if you leave.
Already have an IT person?
Keep them. We back them up with a help desk, monitoring, security tools, and a team to call on for projects, so your person can focus on the work that moves the business.
Security is in the plan, not sold on top: SHIELDS cybersecurity comes with every plan. Want a technology leader without a full-time salary? See Consulting and vCIO.
83% of inquiries are fixed on the first call. Our certified engineers handle hundreds of end-user incidents every day. Cosaint Technologies service data.
Straight answers
Questions we get asked
Something else on your mind? Call 813-430-4800 and a person answers.
IndustriesHIPAA IT support for medical practices, IT support for law firms and CPAs, IT for senior living communities, IT support for non-profits and churches, and every other kind of business.
Areas we serveManaged IT in Tampa, IT support in Brandon, managed IT in Lakeland, and managed IT in St. Petersburg and Clearwater. All areas we serve.
How long has Cosaint been in business?
Over 20 years. Cosaint Technologies, an Xpedeus company, has been defending Florida businesses since 2001, as one of the first Microsoft Certified managed service providers.
Can you give us references?
Yes. References are available on request. Call 813-430-4800.
Do you come on site?
Remote first, on site when it matters. Most problems are fixed over remote desktop while you are on the phone, with no waiting for a visit. Work that has to happen in your building, such as cabling, Wi-Fi, cameras and door access, is done there, and staff training can be held online or on site. Every project is approved by you before it starts.
What happens to our accounts if we leave?
Your domain, numbers, and passwords always stay in your name, even if you leave.
We already have an IT person. Can we keep them?
Yes. We back them up with a help desk, monitoring, security tools, and a team to call on for projects, so your person can focus on the work that moves the business.
What happens on our first day?
You get your own primary technician, with our whole team behind them. In week 1 we gather every password, license, and vendor contact ourselves. In weeks 2 and 3 SHIELDS goes on after hours, so nobody's morning changes.
Free. 45 minutes. Yours to keep.
Let's find the open doors.
We talk through your security, phones, and website. Nothing to install, and it all happens on one call. You get a written security review and a plan you can carry out yourself, or with us.
How switching works
- Day oneYou get your own primary technician, with our whole team behind them.
- Week 1We gather every password, license, and vendor contact ourselves.
- Weeks 2 and 3SHIELDS goes on after hours, and your phones keep their numbers, so nobody's morning changes.
- AlwaysYour domain, numbers, and passwords stay in your name, even if you leave.