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HIPAA IT support for medical practices in Tampa Bay
Care for patients. We'll guard the charts.
Cosaint Technologies has specialized in the unique needs of healthcare facilities for over 20 years, representing hundreds of leading West and Central Florida organizations that count on predictable, affordable, and reliable technology performance. We look after medical practices from several offices to a single one: every workstation, imaging PC and practice system, and the phones at the front desk.
If a system goes down after hours: an on-call engineer is available 24/7/365 for emergencies. Help desk is Monday to Friday, 8 am to 5 pm. Call 813-430-4800.
Every office, one practice
Three offices. One team watching all of them.
Pick a morning. See which office it hits, what keeps working, and who is already on it.
Example: Lakeside Family Medicine, three officesA sample practice, not a client
Main clinic
- Front desk PCsWatched
- Exam room PCsWatched
- Imaging PCWatched
- Practice systemWatched
- PhonesRinging
Riverview office
- Front desk PCsWatched
- Exam room PCsWatched
- Internet lineUp
- PhonesRinging
Brandon office
- Front desk PCsWatched
- Exam room PCsWatched
- Internet lineUp
- PhonesRinging
Cosaint Technologies
- Help desk for all threeOne number
- Security team watchingAround the clock
- Charts and scans backed upNightly, on and off site
Nothing happens. That's the point.
Every front desk, exam room and imaging PC is watched, and our security team is on it around the clock. Charts and scans are backed up every night, on site and off site. All three offices call the same help desk number, and a person answers.
8:05 am. Riverview's internet line goes down.
The phones fail over to 5G and keep ringing at the front desk, so patients still get through. Monitoring flags the office, and Riverview calls the same help desk as everyone else. The main clinic and Brandon never notice.
6:45 am. Someone tries to get into webmail with a stolen login.
SHIELDS shuts it down and resets the password before the front desk opens. Patients' records stay private, and nobody's morning changes.
The imaging vendor's remote tool is still there from the install.
We find it and close it, so nobody can use it to get in. Your vendor still gets the help they need, when you say so.
Example: Lakeside Family Medicine is a sample practice, not a client. The offices, times and events are made up to show how the work is split.
Where a practice breaks first
The schedule won't load and the waiting room is full.
Charts, e-prescribing and today's schedule live on a handful of systems. When one stops in one office, patients wait in all of them. We look after every office as one practice.
- Imaging PCs still running a vendor's remote-access tool long after the install.
- The practice system at one office on a slow or failing internet line.
- Shared front-desk logins, and old accounts nobody turned off.
- Two offices, two answers to the same question, and nobody knows until the patient calls back.
HIPAA says notify without unreasonable delay.
And no later than 60 days after you discover a breach. Discovery starts the day you knew, or should have known.
45 CFR 164.404, Cornell LII
Why Us? ยท A day
A day at Lakeside Family Medicine.
The first save comes before coffee.
Example: Lakeside Family Medicine is a sample medical practice, not a client. The staff, callers and times are made up. Your name shows in the hero, the attack replay and the website preview. This day stays a sample.
6:45 am
A session that did not get far
A stolen webmail session token comes in from the wrong place. SHIELDS shuts it down and resets the password.
8:20 am
A new family, turned away
Brett says Dr. Patel is full. She isn't. Carla calls Nicole back before lunch.
8:50 am
Two refill rules
Riverview said 90 days. Brandon says come in first. Carla owns one rule by Friday.
12:10 pm
Booked from a phone
A sick visit booked from the site on a phone at lunch.
1:50 pm
A 911 call, not a booking
Doris wants an appointment for chest tightness. Jasmine sends her to 911, and Dr. Patel is alerted.
2:30 pm
A favor that is not
A 'quick favor' email from the doctor's look-alike Gmail never reaches the front desk.
4:05 pm
A visit nobody offered
Marcus is overdue for a wellness visit. It lands on Owen's list.
Straight answers
Questions from medical practices
Something else on your mind? Call 813-430-4800 and a person answers.
What we doManaged IT for every office and workstation, HIPAA-minded cybersecurity (SHIELDS), backup for charts and imaging, AI powered phones for the front desk, websites patients can book from and cabling, Wi-Fi and door access.
Areas we serveTampa, Brandon, Lakeland, and St. Petersburg and Clearwater; also Orlando, Sarasota and Bradenton. All areas we serve.
Can you help our practice meet HIPAA requirements?
We sign your BAA, run a risk assessment every year, and offer a HIPAA and HITECH consult free of charge. Every plan includes SHIELDS cybersecurity: secure sign-ins, scam emails stopped before the inbox, protection on every computer, dark web monitoring for your passwords, and a security team watching around the clock.
Will you sign a HIPAA business associate agreement?
Yes. We sign your BAA and run a risk assessment every year.
How long do we have to report a breach under HIPAA?
HIPAA says notify patients without unreasonable delay, and no later than 60 days after the breach is discovered (45 CFR 164.404).
How long have you worked with medical practices?
For over 20 years. Our team is made up of certified technicians with decades of experience working on technology in the medical field. Our healthcare clients range from large multi-site facilities like USF Health to single-location practices like Bopp and Tarver Pediatric Dentistry. References are available on request.
Do you support practices with several offices?
Yes, from multi-location practices to a single office. Every office, workstation and imaging PC is looked after by the same team, with one help desk number for all of them.
What if a system goes down after hours?
Our help desk is open Monday to Friday, 8 am to 5 pm, and an on-call engineer is available 24/7/365 for emergencies. Call 813-430-4800.
Are your technicians in the U.S.?
Every technician is U.S.-based, working from our office in Brandon.
Free. 45 minutes. Yours to keep.
Let's find the open doors.
We talk through your security, phones, website, and HIPAA questions, and yes, we sign a BAA. Nothing to install, and it all happens on one call. You get a written security review and a plan you can carry out yourself, or with us.
How switching works
- Day oneYou get your own primary technician, with our whole team behind them.
- Week 1We gather every password, license, and vendor contact ourselves.
- Weeks 2 and 3SHIELDS goes on after hours, and your phones keep their numbers, so nobody's morning changes.
- AlwaysYour domain, numbers, and passwords stay in your name, even if you leave.